CLINC
Objective
Understand how people come to trust, or refuse to trust, an AI assistant with their banking, and turn that into design direction.
Constraints
- Banking: high stakes and heavy regulation
- Conversational UI before the LLM era
What shipped
- UX research programme for conversational banking
- Findings on trust and interaction patterns
Signal
- Year
- 2018–19
- Domain
- Conversational AI